Delete Your Account
You can delete your OneTake Crew account, operated by VYW & CO., at any time. Settings offers two options: Deactivate, which hides your profile and deletes nothing, and Delete, which erases your account permanently after a 30-day grace period.
Delete from within the app (fastest)
If you can sign in, delete your account directly in the app:
- Open OneTake Crew and go to Settings.
- Scroll to the bottom and tap Delete account.
- Confirm your password (and type DELETE where prompted) to complete the deletion.
You are signed out immediately and your profile is hidden straight away. Your account is scheduled for erasure 30 days later, and signing back in before then cancels it. After 30 days the erasure is permanent and cannot be undone.
Request deletion by email
If you cannot access the app, email us from the address associated with your account and we will process your request:
Please include your username so we can locate and verify your account. We may ask you to confirm ownership of the account before deleting it, to protect against unauthorized requests.
What is deleted
After the 30 days, we remove your data from our systems, including:
- Your profile and login (name and your contact details such as email, phone, and mailing address);
- Your private messages and the files attached to them;
- Your connections, saved lists, likes, and event RSVPs;
- Your username and phone-number claims, which frees the handle for someone else;
- Your device notification tokens, and the diagnostics and usage data associated with your account.
What is not deleted
The posts, clips, comments and vouches you wrote stay, together with the name and profile photo displayed on them. Other members are part of that content. It records work you did together, and their history would go with yours. Your account, your login and your personal details are gone; that content stays.
If you want that content removed as well, email support@onetakecrew.com and we will review your request.
What may be retained
We may retain limited information where we are legally required to, or where necessary to prevent fraud and abuse, resolve disputes, or enforce our Terms. Backup copies may persist for a limited period before they are overwritten. Aggregated or de-identified information that can no longer be linked to you may be retained. Content you shared that has been re-shared or reused by other members (for example, a reusable sound another member added to their clip) may remain available as part of their content. For more detail, see our Privacy Policy.
Subscriptions
Deleting your account does not automatically cancel an OneTake Crew Premium subscription. To avoid further charges, cancel it with the store you subscribed through before or after deleting your account: on iOS in your Apple ID settings (Settings → your name → Subscriptions), on Android in the Google Play Store (Menu → Payments & subscriptions → Subscriptions).